The Difference Between Automation and an Agentic Step
Rostering a shift when a staff member marks themselves available is automation a fixed rule, no judgment required. Deciding which of three available drivers should take a dispatch job, weighing distance, vehicle type, and a customer's stated urgency, is a judgment call. That's where an agentic step an LLM call with tool access and a defined decision to make earns its place in a workflow.
Where We Put the Human-in-the-Loop Gate
For the first weeks of any agentic workflow step we ship, decisions above a defined risk threshold (a refund over a dollar amount, a dispatch to a new client) route to a human for approval before executing. Once the acceptance rate on a given decision type clears a bar over enough volume, we lower the gate never the reverse.
Tags:
#Agentic AI
#Workflow Automation
#LLM Tool Use
#Enterprise AI
#AI Integration